Chase Bank in 4200 Mariner Boulevard

Customer Reviews about Chase Bank:

• ★ ★ ★ ★ ★
  I am relocating from Michigan to Florida, and had to have some closing paperwork notarized. Diana Receveur assisted me with what I thought would be a stressful task. She made me and my partner feel so at ease. She handled everything so perfectly. She was kind and funny and super easy to talk to. We were so grateful! She really made our day. Fantastic Chase Bank experience.
  By Kelly Thompson, July 18, 2017
• ★ ★ ★ ★ ★
  I went in the Spring-Hill Fl. branch to get some closing papers on my Michigan house notarized. I was so overwhelmed and insecure that I was going to do it wrong that I was one step away from being panicked. There were 43 papers and I was EXTREMELY intimidated doing it since my realtor (who said she would walk me through it before I left Michigan) was now out of the office. When I walked into the bank, I was greeted by Diana Receveur and she was possibly the sweetest, most fun, and such an easy going person. When I told her what I had to have done, she said "Oh, that's easy.... lets get this DONE!" I have never had a transaction at a bank leave such a positive lasting happy feeling. She took the stress away, added confidence and we got my closing handled in just a few minutes. GO DIANA! Thumbs up Chase!!!
  By L.A DiNiro, June 23, 2017
• ★ ☆ ☆ ☆ ☆
  Very Poor customer service at this particular branch (most Chase banks are great). To be very clear about what happened (in case someone at Chase Corporate cares). I entered the bank September 13, 2017. (at about 11:50 AM), no customers in line, no customers at the teller counter/windows. Four (4) tellers behind the counter. I waited in the customer que for 3 to 4 minutes before any of the tellers said may I help you? (wow). I said to the teller "I thought maybe I needed to take a number". She said "You don't need to be rude". (That's not being rude, ignoring the only customer waiting for a teller for 3 to 4 minutes while there is 4 tellers talking about lunch, is). Maybe because one person doesn't constitute a line, they feel there is no need to help the customers in line.
  By Glenn Wiley, March 24, 2017
• ★ ☆ ☆ ☆ ☆
  THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD WITH A FINANCIAL INSTITUTION. Staff barely speaks the language. I have been to the local branch an provided the information they have asked for. I have provided information they asked for online. I have faxed information to them. I keep getting the same letter again and again. And no they can't connect you to someone who knows anything about your account. These guys are working in the stone age. If there was a score to give in the negative numbers.... Minus 5 Stars
  By Lee Tuck, October 16, 2016

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